Notice of Level 2 Water Shortage
A Level 2 Water Shortage is currently in effect. Conservation measures and use restrictions are required for all customers.
📄 Download Full Notice (PDF)
Montebello Land & Water Company
Safe, Reliable Water Since 1900
Welcome to Montebello Land and Water Company, a mutual water company proudly serving the Montebello community since 1900. For more than a century, we have been committed to providing safe, reliable water service while earning the trust of the customers and communities we serve. We remain dedicated to responsible stewardship, dependable service, and preserving a tradition of excellence for generations to come.
A Century of Service. A Future of Reliability.
Customer Services
What can we help you do?
Pay My BillUse the secure online customer portal. Online payments require a $1.50 transaction fee.Open payment portal →
Water EmergencyWater emergencies are reported by phone. This number is available 24 hours.Call (323) 722-8654 →
Current NoticesReview service updates, conservation notices, and customer notifications.View notices →
Reports & DocumentsAccess water quality reports, public notices, policies, and other official company documents.View reports and documents →
Water RatesDownload the rate schedule effective September 1, 2025.Download rate schedule →
Visit or Contact UsFind office hours, mailing information, and directions.Contact information →
Active Notices
PFAS Notification
PFAS notification issued July 2026 for our service area.
📄 PFAS Notification (PDF)Updated Backflow Testing Process
Our backflow prevention device testing procedures have been updated. Please review if you have a registered device on your property.
📄 Download Notice (PDF)ADU Water Service Requirements
Planning to add an ADU? Review the water service connection requirements before you build or apply for permits.
📄 Download Requirements (PDF)Updated Water Rates — Effective September 2025
Revised rates in effect September 1, 2025. Download the complete schedule for all account types.
📄 Download Rate Sheet (PDF)Health & Safety Code §116918 Disclosure
Annual disclosure required by California Health & Safety Code Section 116918 for public water systems.
📄 Download Document (PDF)Billing
Secure online bill payment
Pay online anytime through the customer portal. Submit payment at least 48 hours before your due date to help avoid late penalties or service interruption.
Pay Online Now →48 hoursAllow time for online payments to post.
$1.50Online transaction convenience fee.
No autopayPayments must currently be submitted manually.
Reports & Official Documents
2025 Consumer Confidence Report (CCR)
Annual water quality report — English & Spanish available
PFAS Letter Notification — July 2026
Official PFAS notification letter — English & Spanish available
Rules and Regulations
Updated April 14, 2026 — includes all appendices
Appendix 1 — Residential Shut-Off Policy
Policy governing residential service interruptions
Appendix 2 — Cross Connection Control Plan
Backflow prevention requirements
2025 Urban Water Management Plan (UWMP)
Long-range water supply planning — includes all appendices
Lead Service Line Inventory
Required per federal Lead and Copper Rule Revisions (LCRR)
344 E. Madison Ave., Montebello, CAVisit or Contact Us
Our office
Walk-ins are welcome during business hours. For billing, water service questions, or to report a problem, our team is here to help.
One number for questions and emergencies
(323) 722-8654During office hours, calls ring to customer service. After hours, follow the emergency prompt to reach the on-call representative.
Address
344 E. Madison Ave.
P.O. Box 279
Montebello, CA 90640
P.O. Box 279
Montebello, CA 90640
Office hours
Monday–Friday · 8:30 am–4:30 pm
Since 1900
More than 125 years of community water service
As a mutual water company, our members are also our owners. We are governed by our members and accountable to the community we serve.
125+
Years of service
1900
Year founded